Refund policy

Refund & Returns Policy

Last updated: 27 September 2026

At Top Finds Ads, we want you to be happy with your purchase. If you're not completely satisfied with your order, we're here to help.

Returns and Refunds

You may return most eligible items within 30 days of delivery for a refund or exchange.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • All original packaging, labels, accessories and tags must be included.

  • You must provide your order number or other proof of purchase.

To request a return, please contact us at newpaym2021@proton.me with your order number and the reason for your return.

Please do not send any item back before contacting us and receiving return instructions.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • Refunds are normally processed within 5–10 business days after the returned item has been received and inspected.

  • Your bank or payment provider may require additional time before the refund appears in your account.

Original delivery charges are generally non-refundable unless the return is the result of an error on our part, such as receiving an incorrect, damaged or defective product.

Unless the return is caused by an error on our part, the customer is responsible for the cost of returning the item.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible at newpaym2021@proton.me.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging, where applicable

After reviewing the issue, we may offer a replacement or a full refund. Where the issue is confirmed to be our responsibility, we will also cover reasonable return shipping costs where a return is required.

Non-Returnable Items

Certain types of products may not be eligible for return, including:

  • Personalised or custom-made products

  • Perishable goods

  • Digital products or downloads

  • Gift cards

  • Software or downloadable products

  • Items clearly marked as Final Sale

For hygiene or safety reasons, certain opened or used personal-care products may also be non-returnable unless they are defective or incorrect.

If you are unsure whether your product can be returned, please contact us before sending it back.

Exchanges

If you would like to exchange an eligible item, please contact us at newpaym2021@proton.me.

Exchange availability may depend on current stock.

Return Conditions

We reserve the right to reject a return or reduce a refund where:

  • The item has been used, damaged or altered after delivery.

  • Original packaging or included accessories are missing.

  • The return is requested outside the applicable return period.

  • The item is not eligible for return under this policy.

This does not affect any statutory rights that may apply to your purchase.

Contact Us

If you have any questions about returns, refunds or exchanges, please contact Top Finds Ads:

Email: newpaym2021@proton.me
Website: bol-co-nl.com